Modern Security and World-Class Customer Service Don’t Have to Be Mutually Exclusive
Finding the most advanced security systems is easy. So is finding a security company that will treat you like family.
The problem is finding both of them together. Most modern security companies rely only on their technology - making you feel like you’re treated like a number in their system. Or smaller security companies give great communications but lack the advanced systems you need today to protect your company.
Your company deserves to have both - and Urban Protection Group will give you the best of both worlds.
Our Story
When beginning his security career, our founder Billy Massih observed a pattern of feedback from clients in the companies he worked for: while clients were pleased with the level of security, there was frustration with a lack of customer service.
In 2010, after a decade of working for other security companies, Billy founded Urban Protection Group with a clear vision: to provide the most reliable security protection in the industry, paired with world class customer service.
Today, Urban Protection Group ensures that all clients have the best in Expert Security Professionals, Cutting Edge Systems and technology, as well as accountability - so you can know for certain that your organisation is protected.
Accreditations & Compliance
Security Master Licences
A Security Master Licence is a legal requirement for any organization performing commercial security services. Our security service accreditation means we are licensed in accordance with the Security Industry Act 1997, and the Security Industry Regulation 2007.
NSW Master Licence No. 410315435
ACT Master Licence No. 17502496
VIC Master Licence No. Z11-243-70S
QLD Master Licence No. 4138463
ASIAL
Urban Protection Group is a Member of the Australian Security Industry Association Limited (ASIAL), the peak national body for the Australian Security Industry.
ASIAL Member No: C1115
ISO 9001
Urban Protection Group operates under the International Standard 9001 accredited Quality Management System (QMS). The ISO 9001 standard is a framework that we operate in to provide continuous improvement of our systems and achieve customer satisfaction.
ISO 14001
Urban Protection Group has proudly achieved ISO 14001 accreditation, demonstrating our unwavering commitment to environmental sustainability by implementing robust systems to minimise our environmental footprint, adhere to legal requirements, and continually improve our environmental performance.
ISO 45001
ISO 45001 is the International Standard that specifies requirements for and occupational health and safety (OH&S) management system. Urban Protection Group has a systematic approach to identifying hazards, assess risks and put the necessary risk control measures in place to prevent accidents. We are committed to staff and workplace safety.